Privacy Policy

Last Updated: February 13, 2025

This Privacy Policy describes how Crisp Software LLC ("Company", "we", "us", or "our") collects, uses, and protects your information when you use our Slide Tailor™ service, website (slide-tailor.com), and API (collectively, the "Service").

Information We Collect

Account Information

When you register for the Service, we collect and store only:

• Your name
• Your email address

We use Amazon Cognito to manage account authentication and store this information.

Billing Information

For paid subscriptions, payment information is processed by Stripe. We do not store your payment details.

Document Processing

Our service processes your documents as follows:

• Documents are processed primarily in memory
• During processing, documents may be briefly staged through Microsoft services
• All documents are automatically deleted upon completion of processing
• No permanent copies of your files are retained

Usage Statistics

We collect basic API usage metrics including:

• Request volumes
• Response times
• Error rates
• Basic device information (IP address, browser type)

Cookies

We use essential cookies necessary for the Service to function, including:

• Authentication tokens
• Session management

You can control cookie settings through your browser, but refusing essential cookies may impact Service functionality.

How We Use Your Information

Legal Basis for Processing (GDPR)

We process your information under the following legal bases:

• Contract fulfillment: To provide our Service to you
• Legal obligation: To comply with legal requirements
• Legitimate interests: To monitor and improve our Service
• Consent: For any future optional features we may add

We use the information we collect to:

• Authenticate your API access
• Process your payments
• Monitor API usage quotas
• Provide customer support
• Analyze general usage patterns to improve our service

Data Security

We implement appropriate security measures to protect your account information and documents during processing, including:

• Authentication for all API access through Amazon Cognito
• Encryption of data in transit
• Secure access controls
• Immediate deletion of processed documents

Third-Party Service Providers

We use:

• Amazon Cognito for authentication
• Amazon API Gateway for API management
• Stripe for payment processing
• Microsoft services for document processing

These providers process data according to their respective privacy policies.

Your Rights

For All Users

You have the right to:

• Access your account information
• Correct your account information
• Delete your account
• Object to certain processing of your data

Additional Rights for EU Residents

Under GDPR, you also have the right to:

• Withdraw consent
• Request data portability
• Lodge a complaint with your local data protection authority

Additional Rights for California Residents

Under CCPA, you also have the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Not be discriminated against for exercising these rights

Additional Rights for Canadian Residents

Under PIPEDA, you also have the right to:

• Know why we collect, use, or disclose your personal information
• Expect us to collect, use or disclose your information reasonably and appropriately
• Challenge the accuracy and completeness of the information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact our support team at support@slide-tailor.com. We will respond to your request within 2 business days.

Personal Information We Collect

As required by the CCPA, here are the categories of personal information we have collected in the past 12 months:

• Identifiers (name, email address)
• Commercial information (subscription status)
• Internet activity (API usage metrics)

Information Sharing

We do not sell, rent, or trade your personal information. We share your information only with the service providers listed in this policy, and only to the extent necessary to provide our Service.

International Users

We serve customers globally. Your account information is processed in the United States through our service providers. By using our Service, you consent to this processing. Our service providers maintain appropriate safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. For material changes, we will provide additional notice via email.

Contact Us

For privacy-related questions, account deletion requests, or to exercise your data rights:

• Email: support@slide-tailor.com
• Web Form: https://slide-tailor.com/contact
• Address: 4749 18th St, San Francisco, CA 94114